PROFESSIONAL SERVICES LIST

R. L. Jones & Associates provides a full array of investigative and adjusting services to the insurance claims professional. The following is a partial list of our services. Basic Investigation includes, but is not limited to:

Coverage Investigation:

* Non-waiver or reservation of rights agreements
* Recorded or signed statements
* Complete documentation of all documents verifying potential coverage
* I.D. & photos of all relevant witnesses or parties

Property Investigation:

* Recorded or signed statements
* Scene photos and “to scale” diagram of damage areas
* Agreed building damage estimate
* Agreed prices on contents losses
* PILR filings

Casualty Investigation:

* Recorded or signed statement of insured, claimant(s), and witness(es)
* Index & medical / lost wage authorization(s) from all potential claimant(s)
* Accident scene photos and “to scale” diagram
* I.D. & photos of all relevant parties
* Photo claimant(s) injuries
* Secure police, medical or lost wage reports

Workers Compensation AOE/COE Investigation:

* Recorded or signed statement of employer, applicant(s), and witness(es)
* Index & medical / lost wage authorization(s) from applicant
* Accident scene photos
* I.D. & photos of all relevant parties
* Photo applicant(s) injuries
* Secure employee employment file, medical and/or lost wage reports

On-line Investigative Services

* Asset Checks

* Criminal and civil court searches

* DMV operator and vehicle searches

* Fictitious name search

* License plate & VIN searches

* Skip Trace

* SSN and DOB verification

R. L. Jones & Associates also provides specialized activity check investigative services. We are on-line with database and field services that are available 24/7/365 to the insurance professional to assist them in completing their claims file investigations. Just a few of our activity check investigative services are listed below:

* Video & photo activity check services of witness(es), claimant(s), applicant(s) or insured(s)

* Pre-employment database background checks

* Legal process serving

* California DMV database access to drivers license and vehicle registration information

* Witness locator services

* Personal property, real property & bank asset searches

* Undercover insurance fraud investigations

When you need an experienced investigator / adjuster to professionally represent your interests in court; at an arbitration or mediation, just contact R. L. Jones & Associates and we will send one of our highly experienced and professional adjusters to proudly represent your interests.

R. L. Jones & Associates will audit your claims files for an overall individual rating or a formal overall breakdown into specific areas requested by a client. We’ll audit each file to see how the file applies to insurance industry standards and practices and / or as they apply to the specific issues of the particular client’s claims files to include, but not be limited to proper reserving, liability investigation, damage verification, reporting, litigation management and proper supervision.

When you find yourself temporally short on experienced investigators / adjusters and you need them NOW, contact R. L. Jones & Associates and we will send our experienced and professional adjusters to your office to work with your claim systems.

R. L. Jones & Associates proudly represent insurance carriers and self-insured contractors, inclusive of general contractors, developers, design professionals, and all the specialty subcontractors involved in residential, industrial and commercial projects.

We can handle everything from simple depository file reviews to final MSC settlements.

R. L. Jones & Associates uses our vast experience to determine how to best meet a clients business objectives. In addition to providing advice, we’ll offer suggestions on the administration, deployment and implementation of those suggested changes.

Our consultants have been in the claims business for over thirty (30) years and will provide you with constructive advise in assisting your operation with reducing your overall claims payments and costs.

R. L. Jones & Associates has several investigators / adjusters that have served as both court room witnesses and expert witnesses. Their experience spans the last thirty (30) years in this industry.

Recent Case Report

General Adjuster Robert L. Jones, testified on the stand in a recent trial and visually showed the plaintiff was fabricating his injuries. The plaintiff was so embarrassed, he literally ran out of the courtroom to the shock and surprise of his attorney, defense counsel, the judge and the jury! Mr. Jones’s testimony was key to securing a defense verdict in this case.

R. L. Jones & Associates also provides specialized paralegal field documentation services. We are on-line with database and “field services” that are available 24/7/365 to the insurance carrier’s defense counsel to personally assist them with an Insured or witness’s discovery request documentation, securing signed verifications, or securing relevant evidence pertaining to the discovery requests. Just a few of our paralegal field documentation services are listed below:

* Assist the Insured or witness in preparing and completing Request for Form Interrogatories and/or Special Interrogatories

* Assist the Insured or witness in preparing and completing Request for Production of Documents

* Secure evidence from the Insured or witness for enclosure in the Request for Production Documents

* Final draft typing of the Insured or witness’s Request for Form Interrogatories, Request for Special Interrogatories or Request for Production of Documents for submission to defense counsel’s office

* Secure Insured’s or witness’s signature on the appropriate verification pages

PROMPT CONTACT:

* Insured, claimant, or witness contacted within 24 hours of assignment.

* Face-to-face contact with claimant, witness, or insured within 72 hours of assignment.

ACKNOWLEDGMENT LETTER :

* Letter faxed to adjuster within 48 hours of assignment.

REPORTING :

* First full caption report contains meaningful information and received by claims professional within 15 days of assignment.

* Subsequent reports every 30 days.

* Full caption “recap” report every 180 days.